Managed Help Desk Services

With WheelHouse Solutions’ Managed Help Desk Services, entrust the management of your help desk to us allowing your IT staff to focus on business-related tasks. We provide shared and dedicated help desk options for our clients as well as our partners’ clients.

Shared Help Desk Solutions

Collaborative help desk solutions allow multiple clients to utilize shared resources. Help desk agents are equipped with access to various ticketing systems and can adhere to the specific procedures defined by each customer. Professional help desk agents efficiently answer calls from diverse customers, ensuring a friendly and supportive experience for all users.

Dedicated Help Desk Solutions

Dedicated help desk solutions provide our clients with a specialized team of agents exclusively assigned to manage their help desk. Services include a wide range of options, from basic call logging to comprehensive issue management and facilitating communication and coordination with third-party vendors on behalf of our clients. Dedicated help desk solutions cater to the specific needs of each client, ensuring efficient and effective support.

Benefits of Help Desk Outsourcing

• Single Point of Contact for all Calls
• Improved Customer Service
• Frees up Internal Resources for other IT projects
• Significant cost reduction verses in-house help desk
• Expanded hours of Help Desk Operation
• Experienced and professional Help Desk employees
• Fully-documented procedures with Custom-Tailored escalation process
• Accurate and timely reporting

Why Outsource Your Help Desk to WheelHouse Solutions?

Opting to outsource your help desk services is a cost-effective and low-risk approach to acquire additional resources for your business. Help desk outsourcing serves as an affordable and low-risk solution for augmenting your human resources without incurring the expenses associated with hiring additional staff members.

Help Desk Support Tailored to Your Business

By utilizing our help desk outsourcing solutions, your company can deploy a skilled support team without the need to hire extra employees, resulting in time and cost savings. We take care of various tasks, including creating work tickets, coordinating with the relevant personnel within your company, and opening trouble tickets with third-party vendors. Our priority is to swiftly resolve trouble tickets while ensuring exceptional professionalism. You can have peace of mind knowing that our experienced agents will handle each call promptly and with the utmost dedication.

Our plans are designed to be highly adaptable, empowering our clients to customize the ideal solution that aligns with their unique business requirements. With our flexible options, you only pay for the actual time our agents spend delivering customer support, enabling you to circumvent the expenses associated with expanding your staff or paying overtime wages. Whether you choose to outsource your entire help desk support or prefer to supplement your existing staff, we can tailor a solution precisely tailored to address the specific needs of your business.

Benefits of Our Help Desk Monitoring & Ticketing

• Friendly Service
  Help desk agents undergo comprehensive training to ensure that users consistently receive a pleasant and professional experience when seeking assistance. We prioritize the development of our agents to equip them with the necessary skills and knowledge to deliver top-notch support, guaranteeing a positive interaction for every user.

• Competitive Pricing
  Flexible pricing options for help desk outsourcing, empowering our clients to configure a solution that perfectly suits their business needs. Every organization is unique, and our flexible pricing approach ensures that you can tailor the solution to align with your specific requirements, allowing for optimal cost-effectiveness and value.

• Tracking and Notifications
  Advanced and integrated software solutions, enabling seamless communication with our users. A range of channels, including text message, email, telephone, and fax, keep our users updated on the status of their ticket. Through these various communication options, we ensure that our users receive timely information regarding their support requests.

• Flexible and Efficient Automation
  Cutting-edge technology to seamlessly direct your call to the designated live agent best suited to resolve your query.

WheelHouse Solutions provides Managed Help Desk Services throughout the Dallas metro area. We invite you to use the form, on the right side of this page, to request additional information about our Managed Help Desk Services. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility.